Refund & Cancellation Policy

1. Digital Content Delivery

JP Smart Solutions Academy offers digital engineering video courses, downloadable calculation spreadsheets, and software model files. Because digital assets and downloadable resources are unlocked immediately upon payment verification, specific conditions apply to refunds.

2. Eligibility for Refund

You are eligible to request a full refund within 7 days of purchase under the following conditions:

• You have watched less than 20% of the total course video content.
• You have not downloaded proprietary course resources (ETAP project files, calculation workbooks).
• You have not attempted or submitted any graded assessment.

3. Non-Refundable Scenarios

Refunds will NOT be granted if:

• More than 7 days have elapsed since the date of transaction.
• A certificate of completion has already been issued.
• Your account was suspended due to a breach of our intellectual property or sharing policies.

4. How to Request a Refund

Send an email to support@jpsmartsolutions.com with your full name, registered email address, payment reference, and reason for the request. Eligible refunds are processed back to the original source of payment within 5 to 10 business days.